Do More with Box

By | Announcements

Do you want to do more with your Box deployment?  Most companies we know have successfully implemented Box for Basic File Sharing, File System and Drives, plus Secured FTP.   Ease of use and deployment has driven adoption.  But deploying traditional Enterprise Content Management (ECM) use cases is hard.

This blog is about how to succeed at deploying ECM use cases on Box with the ease of use and deployment standards you desire.  We will publish successful strategies you can easily adopt, customer success stories and use cases plus information on toolsets that will accelerate your efforts and lower your costs when deploying ECM apps on Box.

The reason ECM use cases are traditionally hard to implement is they are driven by your organizational business processes.  Example: Quality Management, Controlled Documents or Brand Management content systems all require specific configurations and functionality that map to your current work processes that helps users get things done in a compliant manner.  We will delve into the details in future posts.

Box use cases

Typical Use Cases

Basic Sync & Share
File Shares & Drives
Secured FTP
Virtual Deal Rooms

ECM Use Cases

Document Management
Controlled Documents
Digital Asset Management
Brand Management
Quality Management
Imaging
EH&S Management
Vendor File Management
eTMF Management
Well File Management
Contract Management
Collateral Management
Facilities Management
plus many more…

Other Use Cases

Custom Apps
Integrations
Custom Portals

Why do traditional ECM on Box?

In short… User Acceptance, Costs & Workforce Productivity enhancements.   There are many ECM use cases that can be deployed more effectively with the new capabilities that Box and Crooze provide.  When each ECM use case is configured correctly, users will adopt the new environment better because they will be able to get things done more effectively.  Traditional ECM Systems typically have significant problems mostly driven by complex user interfaces, limited internal access, and high system / support costs.  Legacy OnPrem ECM systems inherently force companies to spend the majority amount of their time and money maintaining infrastructure (planning upgrades, upgrading, applying patches, creating and maintaining custom code, troubleshooting technical issues) instead of allocating that time to deploying desirable content apps quickly for their users.   With Box and Crooze your free to focus on what matters most, your business.

Let’s keep the conversation going.   Suggest any topics or use cases you would like to hear about or discuss.

Let’s do more with Box!

Controlled Documents with Box and Crooze

By | Use Cases and Customer Stories

Every company has document libraries that need to be reviewed and approved periodically or be managed in compliance with regulatory requirements. In other cases, companies want to voluntarily comply with accepted standards like ISO or enforce internal processes. These controlled documents can be modified, reviewed and redistributed multiple times over their life cycle. Examples of controlled documents libraries include Quality Documents, Policies and Procedures, Internal Standards and Operating Procedures, Process Information, MSDS, EH&S and Emergency plans.

Why is Box/Crooze the best solution for Controlled Documents?

Supporting Controlled Document processes that meet regulatory requirements can we very complex. Typical document management scenarios are much simpler in comparison. PowerSearch and Box provides a complete solution for Controlled Document.

  • Box’s flexible metadata allows you to attach metadata to documents to help you get content to the people that need it quickly. Metadata is also used to control the document life cycle.
  • Simplify the complex process of distributing controlled documents with dashboards to get users to content quickly. Organize access to content by location or by department. Using PowerSearch you can quickly configure simple or complex searches tailored to your audience.
  • PowerSearch enhancements to Box metadata like Multi-Valued Attributes (MVAs) allows you to present users with the right content. For example, if you have policies and procedures that are only applicable to certain states or countries, you can show users only the content that is applicable to their location. Without MVAs implementing these solutions is very difficult and even more difficult for users to adopt.
  • Flexible Data Sources allows you to define large lookup lists and secure those lists. For example, you can have an attribute with a list of 10,000+ vendors, suppliers or products that users can quickly search by name or description. This avoids the data integrity issues related to users manually, and usually, incorrectly entering data. You can also control which users see the complete list of vendors providing additional security for this sensitive information.
  • Receive notifications that a document needs to be reviewed 30, 60 or 90 days before its review date. You will never miss a contract renewal or fail an audit for not reviewing documents on time.
  • The Related Items allows you to create and view relationships between documents. Understanding these relationships is critical. When updating a policy or procedure you can easily see what other controlled documents need to be updated. Related items also make it easier to end users to find documents.

Why implement your Document Management solution using Box?

In many cases, Controlled Documents are subject to addition compliance and governance requirements like requirements such as HIPAA, PCI, FINRA 17a-4, FedRAMP and more.

  • Certain types of documents face strict regulations around where their files are stored. You can leverage Box Zones to make sure the documents are stored in the correct location.
  • Box Governance also provides solutions for Retention Management, Content Security Policies, Defensible eDiscovery.
  • Box also provides robust Access Controls and Reporting. With Box, you can keep track of your files with in-depth reporting on document statistics and performance, so you can see who is accessing and using what content. Manage user permissions and ensure files are not being accessed by unauthorized users or devices.

What are the benefits of Crooze PowerSearch for Controlled Documents?

  • What would typically cost tens of thousands of dollars can now be done for a fraction of the cost and effort.
  • Increase compliance by using PowerSearch to distribute and manage your Controlled Document libraries.
  • All your documents are securely managed in a single repository/silo and leverage all the functionality of Box.
  • Dramatically reduce the time and effort of maintaining document metadata on your Controlled Documents (up to 95%).

Digital Assets Management with Box and Crooze – Part 1 of 4

By | Digital Asset Management Use Cases
Have you implemented Box and now find yourself asking the question “What do we do next?”  If you answered yes then you will find our next series of posts very useful
The subject of our first use case series is Digital Asset Management (DAM). Every company manages digital assets of some type from simple logo management to more complex Brand Management. DAM is very easy to implement and is very popular in any number of industries including retail, media and entertainment and publishing to name a few.  
Why implement your DAM solution using Box?
  • Box’s new MetaData capabilities allow you to consolidate your content on Box including digital assets while reducing the number of information silos.
  • Metadata allows users to find images or assets using metadata, instead of navigating large complex folder structures.
  • Send and Access Large Files. Collaborate and share large creative files and videos. No more email file attachment limits, clunky FTP or misplaced flash drives.
  • Share important content with vendors, agencies and press simply and securely. Track when your files have been viewed, and by whom.
Why is Box/Crooze the best solution for digital asset management?
  • Easily add metadata to content while uploading, and bulk apply or edit metadata on content already in Box.
  • Extracting and mapping IPTC or other metadata from images eliminates tedious and error prone re-entering of data.
  • Create custom searches to allow users to quickly get to and view any of the metadata associated with images.
  • Use saved searches to quickly share content with co-workers, or select files to share with your customers or other external entities.
  • Use thumbnails to quickly preview and scan for images after narrowing your search using metadata.
  • Quickly get to content on your iOS mobile device from anywhere.
What are the benefits of Crooze PowerSearch for Digital Asset Management?
  • Dramatically reduce the time and effort of adding and modifying document metadata (up to 95%)
  • Increase efficiency by using metadata to find files instantly and improve overall productivity.
  • Keep files securely maintained while collaborating with internal and external teams.
  • What would typically cost tens of thousands of dollars can now be done for a fraction of the cost.
 In our next post, we look in detail into Brand Management use case for the retail industry.

Digital Assets Management with Box and Crooze – Part 2 of 4

By | Digital Asset Management Use Cases

Getting Started: From Photo Shoot to getting assets into Box

In this Digital Asset Management use case, we will cover how an on-line appliance retailer manages images from photo shoots using Box and Crooze MetaData Tools and PowerSearch. 
Periodically, the appliance retailer has a designer and their team create new digital assets to be used on their website and in marketing campaigns. The photo shoot generates a large number of high-resolution TIF images.  Those images are first processed using image processing software like DxO, Lightroom or Capture One.  The images are processed, touched up and custom metadata is added in the IPTC fields. The end result of this process are high-resolution TIF and lower resolution JPG files, both containing custom metadata in the IPTC fields. 
Let’s discuss the folder structure and metadata attributes required to support this process. Then see how content is uploaded.
Folder Structure:
 The structure of the digital asset library depends on details of the use case. It can be organized by
  • event (like photo shoot)
  • file type (TIF or JPG)
  • product (shoes, belts, shirt, pants, etc)
  • or to simplify the box permission model

Most companies with many digital assets will take a combined approach, with different parts of the library organized differently. Our recommendation is that they choose the structure that makes the process easiest to manage. Why? A folder structure might work for one set of users but might not be suitable for another set. Best to use metadata to find documents which allows users to pick what attributes they want to use to find images.

Since these images are created in photo shoots, they decided to use an event based folder structure for the digital library. The top level folder are named using the following convention: Year – Style – Designer Name. This retailer only does a few photo shoots per year. If the number of photo shots is large, you can add a folder level for each year (2016, 2015, etc).

Metadata:
Choosing metadata attributes doesn’t need to be complex. There are 2 types of metadata. Metadata that supports your process and metadata used to find content. Since this was the retailer’s first implementation of DAM, they kept it simple and focus on the metadata used to find content. The approach we recommended was to understand how users want to search for content, what metadata they want to see and from that define a series of use cases. Based on those use cases, they chose what metadata attributes would be effective. Using Crooze MetaData Tools and PowerSearch for Box, they built a quick prototype and got user feedback before investing time in tagging content. Rapid prototyping is difficult and expensive using other approaches. If you need help with choosing the right metadata, Crooze provides Mentoring and Training to assist.

The metadata contains some of the same information as the folder structure or even the document name. This is a recommended approach. Folder structures can be altered and documents can be moved or renamed. If the metadata is attached to the image (and embedded in the image) you will never lose your metadata.

Once the Brand Management metadata is defined, the template can be created in minutes using Box’s Metadata Tool. Note that you need Co-Admin or Admin privileges to manage metadata templates.

                  
Uploading Content:
Since the images contain all the metadata in the IPTC fields, the next step for them was to configure MetaData and PowerSearch for Box to extract the metadata during upload. Here is a sample mapping that includes making a required attribute. 
To upload the images for a new photo shoot, they first create a folder called ‘2016 – New America – Elma Gardner. In this case, the folders don’t need any metadata. The images aren’t inheriting any metadata from the parent folder since all images have all the metadata embedded the images.
When they upload an image, a preview appears on the right and the metadata on the left to allow you to view the image and metadata in a single glance. In this case, metadata is extracted from the IPTC metadata in the image and the attributes are pre-populated as shown in the screenshot below. They use the “Upload ALL files with metadata” button and all the design images are uploaded at once. For images that don’t have embedded IPTC metadata, they set the common metadata such as Document Type on the folder. When documents are added to the folder, attribute values will be inherited from the folder.

MetaData Tools and PowerSearch for Box makes it easy to add content with metadata by leveraging embed IPTC metadata or folder inheritance.  In our next post, we look at  how they manage metadata on existing content and how users get to content by using Metadata Tools and PowerSearch for Box.

 

Part 3 of 4

Digital Assets Management with Box and Crooze – Part 3 of 4

By | Digital Asset Management Use Cases

Managing and Modifying MetaData

Auto capture of metadata on upload helps automate the initial process of adding metadata but the on-line retailer had additional requirements to add additional metadata.  They also had lots of content that did not have any IPTC data captured at the time of upload.  For example, images, design guides and product specifications supplied by appliance manufacturers. To further streamline their process they are able to browse or search to a content and apply additional metadata in mass.  
In this example, they are applying metadata to new appliance images they received from manufacturers. They apply metadata to images one at a time and in bulk.

Overtime metadata can change and there is a need to update metadata in order to keep the quality of search effective.  This on-line retailer is able to change metadata in mass.  In this example, they are updating all Date Taken attribute on all several images that we incorrectly added to assets in the Digital Library.

The online retailer also exports search results with all the associated metadata to Excel for review by team members. When errors are found they update the metadata directly using PowerSearch, or by importing the spreadsheet. They also found importing metadata using a spreadsheet useful to bulk assign metadata when moving content to Box during the initial setup.

 

Part 4 of 4

Digital Assets Management with Box and Crooze – Part 4 of 4

By | Digital Asset Management Use Cases

Find Digital Assets and Share

This post covers how users find digital assets and deliver them to users.  The overall process was streamlined so the organization can get things done more efficiently. 
As new images are added from photo shoots, those images, now digital assets, need to be shared within the organization. To make the content readily accessible the on-line retailer decided to use search with thumbnails. Here is a screenshot of the image.

Their marketing group also needs to create a list of assets they recommend for used in upcoming campaign. These collections of images or Lightboxes can be shared with others simply by using a link.

One process that was tedious for users was generating a link to use on the e-commerce website. The steps required to generate the link were not complicated but presented a barrier to adoption. They worked with Crooze Services to add a small customization to allow users to get the required link in a single click.
The on-line retailer used searches to support other business processes. They liked that the searches were easy to modify in response to changes in how users wanted to view  information and that searches could easily be distributed in Box or using the PowerSearch Dashboard.