Effective: 8/17/2016 – Reviewed 12/10/2021
Information that we collect
We collect information to improve the services we deliver to you. To answer simple questions like what browsers do most people use to access the application and to figure out more complex things like what features are heavily used.
Information that you give us: We collect information when you register for an account and purchase paid services. You may be asked to provide financial and personal identifying information. The types of information we collect includes your name, email address, credit card and other transactional information.
Information we receive from your use of our services: When you access our services we primarily collect non-personal information about the services that you use and how you use them. This information includes:
Usage Information: We may collect log information about but not limited to the features you use, types of content you access or create, actions you perform and how you configure your app.
Log Information: We may collect log information about when you access and use our services including: IP address you access the application from, access time, browser type, language, ISP (Internet Service Provider).
Device Information: In addition to logging information we may collect additional information from devices including the hardware model, operating system & version. We do not track any location based information.
Box.com: We collect limited information about the box.com account that you used during the sign-up process. The information collected is limited to your name, email address and link to your avatar. We may collect additional information such as the name of the documents you access or upload to box.com. We may collect additional information about your documents in Box.
How we use information we collect
We use the information that we collect to provide, maintain, protect and improve our services, or develop new products. We may use the information to:
- Enable you to collaborate with other users and send emails on your behalf.
- When you call or email us for support we may need to access your account information and may need to access private data you entered.
- We may use your email to inform you about upcoming changes/updates, improvements, new services, support and administrative messages.
- Communicate with you about offers, promotions, events or newsletters.
- Analyze trends, usage and activities for marketing purposes.
- Investigate and prevent unauthorized access, abuse or other illegal activities
Accessing and updating your personal information
We work hard to allow you direct access to personal information so that you can update or delete the information unless we need to keep it for business or legal process. For example, if your account is deleted your name still appears in audit trails.
How we share information we collect
We will not share personal information about you with any 3rd party except as described in this document. For example we may share personal information including as follows:
For external processing: We may provide your information to 3rd party vendors and service providers that are working on our behalf or require access to your personal information to carry out that work such as billing.
For legal reasons: We may disclose your information to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and Terms of Service, (c) to protect the security or integrity of the our services, (d) to protect our service, our customers or the public from harm or illegal activities.
With your consent: We may share personal information with companies, organizations or individuals outside Crooze and our partners when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
We may share aggregated, non-personally identifiable information publicly or with our partners.
We work hard to protect your content from unauthorized access, disclosure or destructions. In particular:
- We protect our services using SSL where possible
- We review how we operate our services to guard against unauthorized access.
- We restrict access to information to Crooze employees, contractors, 3rd party vendors and service providers.